TERMS
We are pleased that you wish to use our site at onestopmobility.com. However, we have established a number of terms and conditions that by using our site you agree to be legally bound by. They are therefore important and so please take a few moments to read them. If you do not agree with the terms and conditions set out below please do not use the site. We also recommend that you periodically check these terms and conditions, because we reserve the right to change them at any time and only the current ones will apply. In connection with our terms and conditions, where we refer to "Content" we mean all the text and images contained in our site.
Enquiries
For general customer or order status enquiries please call: 08000 28 24 76 OR 01483 76 77 33 Monday - Friday 9.am – 5pm SATURDAY 9AM – 4PM Email:ian@onestopmobility.com
How to Order
All orders can be placed online through the website or by telephone. When placing an order for products it is important to have all the correct information, please ensure you have measured the affected body part correctly and according to the instructions on the measurement chart. All orders are subject to availability.
Availability
If any item you have chosen is unavailable, we aim to contact you via your e-mail address or phone within 5 working days.
Method of Payment
We accept ALL MAJOR CREDIT AND DEBIT CARDS. It is imperative that you provide the cardholder's name as it is shown on the card and the address exactly as it appears on the card statement. Payment can also be made by cheque for telephone orders. Items will only be dispatched once the cheque has been received. Please have your method of payment details on hand when ordering.
Pricing Policy
All products on onestopmobility.com UK shop are priced in pounds sterling and include VAT at the current rate of 17.5%.
Delivery Charge
There is a minimum charge of £6.99 on all deliveries within the UK. For delivery costs to Jersey, Guernsey any other country please contact us to confirm. The UK delivery charge is added to your order in the checkout area. We will endeavour to despatch goods as promptly as possible. The maximum period of delivery should be 7 days. We undertake to inform you of any subsequent change to the delivery time.
7 Day Money Back Guarantee
Sometimes it may be difficult to purchase a product over the internet, especially when you can only see a picture and description of a product. We therefore offer a seven day money back guarantee. It’s very straightforward, if you do not like the goods please arrange to send them back to us for a ‘no quibble' refund. (Please note the refund does not include the delivery charge). The seven days start from the day the goods are received. The only stipulation is that we receive the request for a refund in writing preferably as an email, and that we receive the goods back in the condition they arrived with you, repacked into the box/packaging they arrived in. If returned goods are not repacked properly by the customer they may incur a 20% repacking/restocking charge. After examination of returned goods refunds will be credited within 30 days.
Exchange of Product
We will exchange the product for a different size subject to the returns stipulation above, but delivery may be recharged.
Returning Items by Mail
Package the return securely in the original package and include the delivery note. Packages must be returned pre-paid, and for your protection we recommend that you use a recorded delivery service.
Send the package to: Returns Department, One Stop Mobility™,
If you have lost your delivery note please contact us at ian@one-stopmobility.com or on 01483 76 77 33 Monday - Friday 9.am – 5pm. SATURDAY 9AM-4PM
Warranty Information
All the items in our online shop have a manufacturer's warranty which is passed directly to the customer. We have no control over the terms of the warranty. If your product is faulty on delivery we will refund the purchase, subject to our returns policy. All the items in our online shop have a manufacturer's warranty which is passed directly to the customer.
Complaints
We aim to deal with all complaints as effectively as possible. In the first instance your complaint may be emailed to online ian@onestopmobility.com or mailed to the Customer Service Department, One Stop Mobility or telephone the Customer Service Line on 01483 76 77 33( 9am to 5pm , Monday to Friday). We aim to acknowledge any complaint within 5 days, and to conclude our investigations as soon as possible thereafter.
Data Protection and Privacy
Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998. We will not disclose or divulge this information to others.
Security
This website takes precautions to protect users' information. onestopmobility.com uses Globecharge to ensure that your credit card will be protected against fraudulent use while on our site. This service encrypts all personal information entered to prevent anyone but the intended recipient from viewing or manipulating your information.
Content and Copyright
The design of our Site including its text, graphics, icons, content, structure, selection and arrangement are owned by One Stop Mobility Limited and all our rights are reserved. In addition, our site contains a significant amount of content, the copyright, trade marks and other rights to which are owned by others who reserve all of their rights in respect thereof. You must not either copy, download, store, modify, adapt, transmit, distribute, perform, play or show in public, broadcast, publish or otherwise use any part of the content on our site without our prior written agreement or that of the relevant owner of the content in question, except when this occurs incidentally while using the site for private and non-commercial use.
Price and availability information is subject to change without notice.
The information contained in the material on this Site is only for information purposes and does not constitute advice. If there is ever a question about treating a medical condition we recommend you consult a doctor.
Although we shall take reasonable steps to prevent the introduction of viruses, we do not warrant that any information or other content accessible via our site is free of viruses or other harmful matter.
Other Sites, Advertisements and Links
One Stop Mobility is not responsible for the content of websites that are referenced or linked from this Site.
Law and Jurisdiction
Our Site is created and controlled by One Stop Mobility, a company incorporated under the laws of England and Wales.
Telephone: 01483 76 77 33
